Warren Hawkins

Managing Director, Euphoria Telecom

Warren Hawkins is a passionate business leader with a track record of driving exceptional team performance and customer-centric innovation. As Managing Director of Euphoria Telecom, he leads the company’s mission to transform how businesses communicate with their customers, blending powerful cloud telephony solutions with human service excellence.

Before joining Euphoria, Warren spent over a decade in retail and e-commerce, including senior roles at Platinum Group and playing a significant role in the growth and profitability of Yuppiechef, culminating in its successful sale to Mr Price in 2021. His experience spans finance, retail operations, stock planning, buying and digital commerce, giving him a deep appreciation for how product, service and operational excellence must work together to create real customer loyalty.

At this retail conference, Warren will explore how organizations can harness AI and human creativity together, not to replace people, but to unlock more meaningful engagement and bring customers back to the heart of business.