Nicole Harris

Chief Technology Officer, Massmart

Nicole Harris is a technology executive with over 21 years of experience in the retail industry and currently serves as Chief Technology Officer at Massmart (Walmart Africa). Her career has been built on leading large-scale digital and technology transformations that simplify complex landscapes, unlock growth, and deliver meaningful business impact. She operates at the intersection of strategy and execution, ensuring that technology not only enables but accelerates business outcomes.

In her role at Massmart, Nicole has spearheaded major initiatives including ERP and POS modernisation, cloud adoption, the launch of e-commerce platforms, and the enablement of retail media and AI. These programmes have generated hundreds of millions in savings while strengthening operational resilience and enhancing customer experience.

Recognised as one of South Africa’s top IT leaders, Nicole is defined by her commitment to people as much as by her technical expertise. She leads with discipline and humility, fostering high performing, engaged teams and mentoring future leaders to thrive through change. Her philosophy is that technology must always serve a higher purpose: enabling customers to live better, empowering associates to succeed, and positioning the business to compete with confidence in an evolving retail landscape.