Andrew Wilmot

Customer Experience Executive, Ecentric Payment Systems

Andrew Wilmot, a Customer Experience Executive at Ecentric Payment Systems, possesses a remarkable blend of commercial experience and a customer-centric mindset. He has a strong background in the banking and payment industries and is driven by his desire to ensure mutually beneficial outcomes to both the organisation and customer. His motto, “Let’s Make the Boat Go Faster!” perfectly sums up his action-oriented approach to leadership.

In his current role, Andrew is responsible to deliver products and services that support the Ecentric mission – Make Every Transaction Count. He has taken it to heart that growth for Ecentric is also part of his responsibility by solving merchant and customer problems using digital innovation.

This is where his extensive experience in the payments industry, working with merchants across sectors and sizes, has proven crucial. He has led merchant services businesses of two of the largest banks in South Africa, managed a fintech that developed and deployed Masterpass by MasterCard, and has spent time in the information security environment. Andrew has also worked with and managed senior relationship teams in corporate banking coverage that support large enterprise clients in the retail and ICT sectors.

Andrew firmly believes that assembling the right team is crucial to success. He recognises the value of listening attentively and leaving judgement behind, allowing for diverse perspectives and ideas to flourish. As a leader, Andrew strives for consistency in behaviour and actions, even when faced with challenges. He understands that trust is earned and cultivates an environment where trust is the foundation for a powerful and cohesive team.

With his passion for co-designing systems and processes with customers to solve problems within their businesses, Andrew enjoys working with cross-functional, diverse teams to deliver solutions. He firmly believes in open standards and systems, while monitoring the evolving technology shifts to see the impact these will have on the payments landscape.

His dedication to fostering collaboration, embracing diversity, and encouraging resilience ensures that Ecentric remains at the forefront of delivering outstanding experiences for its customers and stakeholders alike.