Training, deal registration most valuable benefits for partners

IT solutions provider First Technology says that as hardware margins shrink it is becoming vital for resellers to deliver strong, reliable value-added services to their clients - and that vendors are an important part of the equation. “Our management and professional services are an important part of what we offer, says First Technology’s senior accounts manager Chris Deacon. “This is especially important for our SME clients, which typically have between 50-250 users. They may be small by global standards, but their requirements of their IT systems are high -- and they need to get it done without having in-house resources.”

Deacon says First Technology insists that all its clients design their systems according to best practices: “We have templates that can quickly show each client where the gaps are, and then we tailor a solution according to their budget.” Often the process throws up surprises, he says: “A lot of our clients have never really thought about how long their businesses can survive without key systems. Some who think they can last 48 hours are shocked when they actually run the numbers to discover that their limit is only four hours.”

“For example, if you run a call centre you’re losing revenue every minute you can’t make calls,” explains Deacon. “Once you can put a per-minute cost to outages it becomes clear what your budget for availability needs to be.” As a result, he says, ensuring data availability is an increasing concern for First Technology’s clients. “ Veeam’s availability solution ensures peace of mind for our clients. It’s cost-effective, easy to run and easy to monitor, even for clients who don’t have in-house expertise. Veeam allows our customers to achieve recovery time and point objectives that can help to ensure the survival of their business.”

First Technology was recently named one of three Veeam Platinum Partners in South Africa. Trustworthy deal registration is one of the major benefits of being a Veeam partner, says Deacon. “Veeam is one of the only vendors I trust to have a direct relationship with my customers. They have a firm commitment never to bypass their channel, which gives us a great deal of comfort. It means we can rely on their excellent technical resources to help look after our clients.”

Deacon says Veeam’s sales and technical training portal is also excellent. “We are at 100% capacity all the time, so we can’t waste time working out how to access training materials. Some vendors complicate things so much it’s not worth getting the certification - but Veeam has a really simple, self-explanatory system that just works, like their software.”

About Veeam Software

Veeam® enables the Always-On BusinessT by providing solutions that deliver Availability for the Modern Data CenterT, which provides recovery time and point objectives (RTPOT) of less than 15 minutes for all applications and data. Veeam recognizes the challenges in keeping a business up and running at all times and addresses them with solutions that provide high-speed recovery, data loss avoidance, verified protection, leveraged data and complete visibility. Veeam Backup & ReplicationT leverages technologies that enable the modern data center, including VMware vSphere, Microsoft Hyper-V, NetApp storage, and HP 3PAR StoreServ and StoreVirtual Storage, to help organizations meet RTPO, save time, mitigate risks, and dramatically reduce capital and operational costs. Veeam Availability SuiteT provides all of the benefits and features of Veeam Backup & Replication along with advanced monitoring, reporting and capacity planning for the backup infrastructure.Veeam Management PackT for System Center is the most comprehensive, intuitive and intelligent extension for app-to-metal management of Hyper-V and vSphere infrastructures, and includes monitoring and reporting for Veeam Backup & Replication. The Veeam Cloud Provider (VCP) program offers flexible monthly and perpetual licensing to meet the needs of hosting, managed service and cloud service providers. The VCP program currently includes more than 5,000 service provider partners worldwide. Founded in 2006, Veeam currently has 25,000 ProPartners and more than 111,500 customers worldwide. Veeam's global headquarters are located in Baar, Switzerland, and the company has offices throughout the world. To learn more, visit

Editorial details

Veeam Software

Lauren Booth Marketing manager
Tel: +27 (0) 11 575 0208
Cell: +27 (0) 82 443 9597
DUO Marketing + Communications

Elzaan Rohde
Account director
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Cell: +27 (0) 83 256 1493

Judith Middleton
Tel: +27 (0) 21 683 8223
Cell: +27 (0) 82 889 5301