Pieter Van Eyssen

Pieter van Eyssen is a Principal Solution Consultant at Genesys for the South & East Africa region. In this capacity, Pieter collaborates and works closely with Account Executives, Channel Partners and Customers to discover, plan and engineer Genesys solutions to ensure that all business and customer experience objectives are met through the different strategies utilized. With an extensive prior background in Professional Services, wherein his responsibilities included implementation, configuration, integration and support of Genesys solutions, for small and large scale projects within South Africa and Europe and across a range of vertical sectors, Pieter has acquired more than 17 years of experience related to the customer service and experience industry.

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    October 28, 2020
    The realignment of purchasing priorities, personal lifestyles, and working practices that evolved as a result of the COVID-19 pandemic have created a seismic shift in the retail industry. Consumer adoption of technology-enabled commerce has seen a big jump in recent times. Values-driven buying behavior accelerated by this crisis has become the new normal.