Neil Rankin is a founder and the CEO of Predictive Insights, a machine learning product development studio. Neil has over 20 years of experience collecting and analysing data, and implement data-driven strategic and operational decisions. Previously he has been an Associate Professor of Economics and the Universities of Stellenbosch and the Witwatersrand, and holds a doctorate from the University of Oxford.

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    January 28, 2021
    The internet and customer expectations are forcing retailers to reassess the service they provide, not just in terms of convenience and pace, but engagement and enjoyability. DRF 2021 will focus on how emerging technology trends will disrupt the sector. We will also delve into how to survive by harnessing new tech to improve both Customer Experience and Operational Efficiency.