Digital Retail Forum 2021

28 January 2021

Optimize your retail strategy and position your organization for success

Prepare for a New Era of Digital Retail

The internet and customer expectations are forcing retailers to reassess the service they provide, not just in terms of convenience and pace, but engagement and enjoyability. DRF 2021 will focus on how emerging technology trends will disrupt the sector. We will also delve into how to survive by harnessing new tech to improve both Customer Experience and Operational Efficiency.

Who Should Attend

Drawing hundreds of African retail and technology leaders together to learn and do business.

A variety of retail executives will visit DRF2020 looking for products and services that will help them increase productivity, reduce costs, attract more customers, improve customer experience, enhance security and sell more – whether they are small independent retailers or large retail groups.

Chief Operating Officer, Argility Technology Group
Founder and the CEO of Predictive Insights
CEO at Insaka eCommerce Academy
Co-Founder, Group CEO for Sarafu and AzamPay Group Tanzania
MD Africa RTB House, Former MD Jumia, HotelOnline, Jovago, Glovo
Head of Sales Quattro Management Systems
Dealing with large data volumes created by connected devices
Dominic Ross , Siemon – Technical Manager- UK & Ireland, South Africa
How Artifificial Intelligence can help by predicting outcomes and triggering engagements with the right sales resource in real time, at the right time, with
the right prospect.
Pieter VanEyssen, Principal Solution Consultant, Genesys
Moderator: Dylan Piatti, Africa Strategist: Consumer Business Industry, Deloitte Africa
Alistair Tempest, CEO, Ecommerce Africa
Tilene Narainam, Head of Convenience Retail, Sasol Energy
Neil Rankin, Founder and CEO, Predictive Insights
QR Codes, Facial Recognition, Biometric Payment, Contactless Payment, Mobile Payment, Digital Wallets, Checkout-Free, Self-service ‘Scan & Go’ and many more
Mark Young, CEO Southern Africa, MyBucks
 Ecommerce in Africa
• Discussing obstacles to success and
• Looking at how an ecosystem approach can overcome them
Firas Ahmad, Co Founder & Group CEO, AzamPay

Fred Beunink, Digital Customer Engagement Lead, MSD South Africa

 Machine Learning and AI
• Implementation process and steps for machine learning projects
• Case studies from actual projects implemented in South African organisations.
Neil Rankin, Founder and CEO, Predictive Insights
 Interactive store-front windows
• Digital Price Tags
• Point-of-sale digitization
13:20 Digital-in-store: Assessing the latest innovations for retail outlets
• Automated checkout
• VR showrooms
Simon Marland, Retail CIO, Nedbank Retail


Moderator: Warrick Kernes, CEO, Insaka eCommerce Academy
 Fiona Thorpe, Ecommerce Manager, Stanley Black & Decker, Netherlands BV
• Pieter van Eyssen, Principal Solution Consultant, Genesys
• Chike Igwegbe, Founder
 Important changes in South African media law
• Upcoming developments in the information communications and technology sector
• Intellectual property considerations - protection and enforcement
Karl Blom, Senior Associate: Technology, Media, Telecommunications & Intellectual Property Practice, Webber Wentzel
Carla Collett, Senior Associate: Technology, Media,Telecommunications & Intellectual Property Practice, Webber Wentzel


 What does the store of the future look like?
• The evolution of shelves - Electronic Smart Shelves
• Innovative mall design ideas
 Communicating with customers
• The impact of Peer Recommendations
• Social feedback evaluation
• Treating ‘social’ as a strategic imperative
• Using social engagement to inflfluence purchasing decisions

Are you interested in sponsoring or exhibiting?

Join us as a sponsor to feature your brand at the most anticipated retail technology event of the year. 
Please submit the form below and we will reach out to you with more information. 

Event Details
  • Days
  • Start Date
    January 28, 2021 8:00 am
  • End Date
    January 28, 2021 5:00 pm
  • Status
  • Category
  • Why Sponsor DRF 2021

    Sponsoring or exhibiting at #digitalretailforum is the most effective way for you to put your organization in front of retail decision makers and budget holders to powerfully communicate your company’s technology solutions before, during, and after the event.

Register Now