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Four key factors when planning Business Continuity for your Contact Centre

Customers are the lifeblood of any business, and for many companies, large and small, a contact centre is the most important channel for interacting with them. And yet, despite its importance, few companies have a comprehensive disaster recovery and business continuity plan in place for their contact centre.

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Using social media in a crisis: Seven best practices

There’s a gas explosion at your main manufacturing plant: lives are at risk and production is likely to be affected…. Your call centre has been hit by an outbreak of food poisoning after a team party and is running at 20 percent capacity… Your products are contaminated and you need to perform a large scale product recall.

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Ensure adequate measures to protect your data

Data volumes are growing exponentially as the world digitises, and businesses continue to unlock the value held in their information. And yet there is ample evidence that companies are not taking adequate measures to protect their data. According to research conducted by Vanson Bourne for EMC, 74% of European and South African companies doubt their ability to recover fully after a disaster.

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Don’t compromise Disaster Recovery for your Contact Centre

Global business has yet to recover from the 2008 recession, and local business continues to battle with a volatile currency that makes imported goods very expensive. In such an environment, and with their balance sheets under pressure, many companies see disaster recovery for their contact centres as area that can be underfunded.

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Outsourcing: Know your partners’ business continuity plans

Widely recognised as a great way to improve efficiency and allow for a focus on core business, outsourcing also presents specific risks to business continuity.

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ICT continuity: Are you spending enough or too much?

Few would question the necessity for ICT continuity solutions – but how many have interrogated how much they cost and how effective they are?

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Top five business continuity risks for 2014: Is extreme part of your thinking?

At the beginning of 2013, ContinuitySA warned that business risks were becoming more complex and intertwined, and so much harder to predict and plan for. But this year they are also becoming more extreme.

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ContinuitySA announces business continuity training programme for 2014

[20 November 2013] ContinuitySA, Africa’s premier provider of business continuity management services, has announced its training programme for the first six months of 2014. Business Continuity is the increasingly important science of keeping a business operational through all types of severe incidents and crises. The new Companies Act and King III make it the board’s responsibility to ensure that the company has appropriate risk mitigation strategies in place, and can continue to operate when a crisis occurs.

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Crisis simulation is key to good governance

[1 October 2013] Business continuity, IT continuity, and physical and data security are firmly on the boardroom agenda thanks to a growing focus on risk governance by legislators and regulators. As a result, more and more attention is being given to formulating plans to protect the business and ensure it can continue trading no matter what happens.

“But plans are just words on paper until they have been properly tested,” says Jaun Harmse, senior business continuity management advisor at ContinuitySA, Africa’s premier provider of business continuity management. “Of course, the only true test is an actual disaster, but that’s really not the time to find that your crisis plan has some holes! The only prudent course is to undertake a regular crisis simulation.”

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ContinuitySA Botswana hosts the IT Service Continuity training course

[1st August 2013] ContinuitySA Botswana is hosting theIT Service Continuity Coursein August 2013.

The two-day course is targeted at IT and Business Continuity Management (BCM) professionals responsible for the continued uptime of IT services within their organisations.

“Effective BCM focuses on ensuring companies have the ability to restore and continue critical business operations no matter what happens,” says Jacob Makgwesha Mothupi, Managing Director,ContinuitySA Botswana. “In today’s technology-intensive business environment, the ability to ensure IT services are available as and when required is non-negotiable. Read more...

 


Business continuity management is good governance

[11th July 2013] Good corporate governance is now mandated by law through the Companies Act. Compliance with the King Code of Governance (King III) has also become a requirement for listing on the Johannesburg Stock Exchange. Read more...


New Good Practice Guidelines take business continuity to the next level

[2nd July 2013] Updated Good Practice Guidelines recently issued by the Business Continuity Institute offer practitioners and companies alike a significantly improved set of methodologies that are easier to follow and implement. Read more...


ContinuitySA launches mobile data centre

[17th July 2012] ContinuitySA, Africa’s leading provider of business continuity services, has launched a mobile data centre service to give clients a new way to mitigate IT risk. Market take-up has been quick, with the new mobile unit already in use at a client site. Read more...

 


 

 

 


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