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JUNIOR IT SUPPORT TECHNICIAN 229 views3 applications


General Duties & Responsibilities

• To administer, maintain, be accountable and troubleshoot the network consisting of servers, PC’s, Laptops, printers, switches, hubs, routers, Wireless, SAN, Video Conferencing and UPS.
• To be accountable for all logged calls within the SLA and to communicate with the Help Desk and ensure successful completion.
• Ensure all procedures such as health checks, change control and network documentation is adhered to, up to date and accurate.
• Manage the distribution and retention of data on various storage devices.
• Undertake a regular service program, including support of operating systems.
• Installing approved software and hardware connecting users to networks and providing initial training.
• Facilitate all cabling needed with an approved cabling company.
• Ensuring users efficient and effective utilization of applications and equipment.
• Establish and control systems access and security.
• Monitor systems in order to optimize performance and to initiate recovery action after system failures.
• Assist the customer concerning replacement of outdated equipment and software.
• Prepare weekly/ monthly reports.
• Ensure that the site at all times complies with customers audit as well as group standards.
• General housekeeping to be done of the computer room, computer cabinets and cabling to standards.
• Assist in managing all IT assets onsite.
• Ensure daily checks are completed and reports submitted to the Senior IT Technician on a daily basis.
• Communicate / escalate to the HR Manager / Senior Technician on any issues.
• Proactive suggestions into site operations with regards to Standard Operating Procedures (SOPS).
• Professional conduct including excellent communication etiquette to all internal and external clients.

Skills and Experience

• Grade 12 / Matric
• A+ N+
• Diploma in IT will be advantageous
• Driver’s License
• Back office applications
• Networking Hardware
• Backup technologies
• Knowledge of Maintenance and Support of Desktop user environment
• Knowledge of Maintenance and Support of Server environment
• Knowledge of Microsoft Applications user and Back office
• Knowledge of Wi-fi and Radio based systems
• Knowledge of Networking
• Adaptability and reliability
• Time management
• Initiative, ownership and quality

Salary: Market Related

Ikageng Electrical Contractors is an AA/EE Employer.

Correspondence will be limited to shortlisted candidates. Should you not receive any correspondence within 2 weeks, please consider your application unsuccessful.

Please note that ITC checks/Ref checks will be conducted.

Also note that you may be required to take Psychometric assessment.
Should you meet all requirements, send your concise CV to or fax to 086 662 9809.

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